1. Introduction
SGGY Pty Ltd (ABN 54 703 622 271) (“SGGY”, “we”, “us” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website at https://sggy.online or engaging our professional business and consulting services, you agree to the practices described in this policy.
2. What personal information we collect
We collect personal information that is reasonably necessary for us to provide our services and operate our business. This may include:
- Your name, job title and organisation name;
- Contact details, including your email address and business address;
- Information you provide when you complete our enquiry or quote forms;
- Details of your dealings and communications with us;
- Business information relevant to the consulting services you engage us to provide;
- Website usage data collected through cookies and analytics tools.
Where lawful and practicable, we will give you the option of interacting with us anonymously or using a pseudonym. However, in most cases we may not be able to provide our services if you choose not to provide the information we require.
3. How we collect personal information
We generally collect personal information directly from you, including when you:
- Submit an enquiry or request a quote through our website;
- Send us an email or other correspondence;
- Engage us to provide professional business and consulting services;
- Subscribe to updates or other communications from us.
We may also collect information from third parties where you have authorised us to do so, or where it is unreasonable or impracticable to collect it directly from you.
4. How we use and disclose personal information
We use and disclose personal information for the primary purpose for which it was collected, including to:
- Respond to enquiries and provide quotes for our services;
- Deliver and administer our professional business and consulting services;
- Manage our relationship with you, including invoicing and record keeping;
- Comply with our legal, tax and regulatory obligations;
- Improve our website, services and customer experience.
We will not sell your personal information. We will only use or disclose your personal information for a secondary purpose where you would reasonably expect us to do so, where you have consented, or where otherwise permitted by law.
5. Disclosure to third parties
We may disclose personal information to:
- Professional advisers, such as accountants and lawyers, where required to deliver our services;
- Service providers who assist us with hosting, email, analytics, and business administration;
- Government agencies, regulators or law enforcement bodies where required or authorised by law.
Where we engage third-party service providers, we take reasonable steps to ensure they handle personal information in accordance with this policy and applicable privacy laws. Some service providers may be located outside Australia; where that occurs, we take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles in relation to that information.
6. Security of personal information
We take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include appropriate technical and organisational safeguards, access controls and secure storage practices. Personal information that is no longer required for a permitted purpose will be destroyed or de-identified in accordance with our record retention obligations.
7. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality, analyse website traffic and understand how visitors use the site. Most browsers allow you to refuse cookies or delete existing cookies through your browser settings; however, doing so may affect the functionality of the website. Aggregated analytics data is used to improve the website and does not identify individual users.
8. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.
9. Access and correction
You may request access to the personal information we hold about you, and request corrections if you believe the information is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details below. We will respond within a reasonable period and, where access or correction is granted, provide it in the manner requested where reasonable and practicable. A fee may apply in limited circumstances where the request is onerous; we will notify you beforehand.
10. Complaints
If you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), please contact us with the details of your concern. We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, and the “Last updated” date at the top of this page indicates when it was most recently revised.
12. Contact us
Any questions, requests or complaints regarding privacy should be directed to:
Privacy Officer
SGGY Pty Ltd (ABN 54 703 622 271)
Melbourne VIC, Australia
Email: ceo@sggy.online